Fund Servicing

**JOB DESCRIPTION** Role/Title**: Associate/ 601

**BAU Management**
- The incumbent shall be responsible for managing the workflow through the life cycle of Corporate Action & Income products
- Responsible for processing & validation of Income & Mandatory Corporate actions. Investigating and closing all the income exceptions generated through exception management system per schedule
- Operational management and control of the daily workflow within the Asset Services team
- Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
- Ensure all daily controls and processing are completed and signed off including client service enquiry resolution, cash and stock break & event management as well as all key metrics are produced as required
- Own issues related to the Asset Services Department and ensure timely escalation to both Operational and Risk leads
- Ensure all team members adhere to global escalation policies, maintain up to date awareness of RED policies and procedures, attest to operational procedures at required intervals and actively comply with ethics and behavior standards
- People Management - Provide direction and leadership to the team. Provide effective communications to the dept, ensuring staff are aware of strategic and regulatory changes in the organization
- Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
- Act as a focal point for issue planning or crisis review situations. The business demands flexibility in production processes and for technical assessments to be made in short time frames.
- Ensure department has viable Business Continuity and Concentration plans in place, that are tested in accordance with Bank Policy and that all staff are familiar with the plans.

**Further Function Specific Requirements**

Promote culture of early and timely escalation, ensure root cause analysis undertaken for all operational incidents and follow through with all recommendations. Actively manage risk items and continually evidence compliance with key controls.
- Ensure all errors and incidents are written up in a timely manner in keeping with internal policy
- Organize morning risk review meeting and oversight intraday and end of day key sign off points
- Event management - "hand hold" large, complex, corporate actions and Income enquiries
- Ensure all client queries dealt with within required SLAs
- Ensure all event files are present, correct and complete
- Spot check calls, sign offs and files for quality control
- Work with Product Development, Settlements, FX and Risk
- Provide AVP cover

**Required Qualifications**

B Com/CA/MBA with 7 -9 years of experience in asset servicing or investment domain. Preferred experience in managing teams.

**Core Skills and Competencies**:

- Operation's Team Management in a daily environment is critical
- Asset Servicing, Risk & Control and Custody experience
- Strong People Management skills, ability to Lead and Motivate Managers
- Strong ability to learn ongoing stream of new markets, products and processes
- Strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines
- Demonstrate Ownership and Accountability for Operational and Project Deliverables with a proven track record
- Confident communicator in all mediums to both internal and external clients
- Strategic thinker, able to review and implement process improvements
- Drive, Energy and Enthusiasm
- Display high levels of integrity; operate on the basis of open and honest interaction

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Ban