Subject Matter Expert

5 days ago

Coimbatore Tamil Nadu, India Avantor Full time

**Job Summary**: The Subject Matter Expert role is responsible for identifying and finding end to end solutions in fixing process gaps and ensuring timely payment from customer on outstanding accounts receivable dollars there by enabling smooth transition from order entry to cash experience for various customer segments and global strategic portfolios. The role also includes rendering training for new joiners and take part in strategic process related initiatives and problem solving exercises. Will have to strike a balance between maintaining trustful relationships with customer portfolio and team members, and ensuring timely payment there by reducing past due and influencing DSO numbers positively.
- Ability to take part in various strategic initiatives related to continuous improvement, learning & training of team members, take lead of small projects and customer problem solving exercises.
- Collect customer payments in accordance with payment due dates
- Reviews and prioritizes open accounts for collection efforts
- Role of mentor and back up for the associates incharge of and bringing them up the learning curve
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Based on customer responses, recommend and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage VWR associates from other departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.
- Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
- When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process
- Approve and authorize release of orders according to credit line and payment history within established guidelines.
- Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.
- Work on special projects, e.g., account clean up, as needed
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements
- Process Payments & Refunds as applicable
- Resolve billing and customer credit issues
- Update account status records and collections effort
- Report on collection activity and accounts receivable status
- Mail correspondence to customers to encourage payment of delinquent accounts.

**DISCLAIMER**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

**EEO Statement**:
We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws.

3rd party non-solicitation policy

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