IT Support Associate

**DESCRIPTION**

Key Responsibilities
- **IT Production Support**:

- Perform IT production support for assigned area(s) according to documented processes.
- Diagnose and solve issues with IT hardware or software components with direction.
- Troubleshoot assigned issues per department standards and escalate if unable to resolve.
- Use the Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
- Provide one-on-one training for less experienced associates on IT support processes and tools.
- Assist with additional IT responsibilities as assigned.
- Familiarity with SLA / Operational Level Agreements between other IT Services Provided.
- **Health, Safety & Environmental (HSE)**:

- Stop work and immediately report any major injury hazards.
- Report any work-related injury, illness, incident, or hazard.
- Comply with HSE standards, policies, procedures, and regulations.
- Use appropriate personal protective equipment.
- Promote interdependence by looking out for one another.
- Correct hazards within your control and capabilities.
- Recognize how your work may impact the environment and work to minimize the negative impact.
- Engage in HSE training.
- **Quality**:

- Follow all applicable standard work, process documentation, policies, and procedures.
- Raise quality concerns to minimize cost and exposures.
- Perform quality inspections.
- **Delivery**:

- Perform activities expected by their roles in accordance with defined roles and responsibilities.
- Demonstrate a high level of competency in core work skills.
- Support continuous improvement activities to improve quality, safety, process, and employee development.
- Maintain a clean and orderly work area, including routine housekeeping tasks and other activities watching over company resources.
- Remain flexible and perform other miscellaneous duties, as required, to meet manufacturing goals.
- Work with peers and all levels of the organization to maintain process performance.
- **Teamwork**:

- Communicate effectively with the assigned team and all support teams.
- Complete training and personal development in line with business requirements.
- Participate actively in identifying ways to improve quality, safety, process, material flow, and employee development.

**RESPONSIBILITIES**

**Qualifications**
- **Education, Licenses, Certifications**:

- High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
- Relevant industry training, certification, or equivalent experience preferred.
- This position may require licensing for compliance with export controls or sanctions regulations.
- **Experience**:

- Requires some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience.

**Competencies**:

- **Collaborates**: Building partnerships and working collaboratively with others to meet shared objectives.
- **Communicates effectively**: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- **Customer focus**: Building strong customer relationships and delivering customer-centric solutions.
- **Instills trust**: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- **Manages complexity**: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- **Optimizes work processes**: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- **Self-development**: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
- **Situational adaptability**: Adapting approach and demeanor in real time to match the shifting demands of different situations.
- **Incident Management**: Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
- **Troubleshooting**: Diagnoses and resolves customer-identified issues by utilizing appropriate department standards to satisfy customer expectations.
- **Problem Solving**: Solves problems and may mentor others on effective problem solving by using a systematic analysis process.
- **Values differences**: Recognizing the value that different perspectives and cultures bring to an organization.

**QUALIFICATIONS**

**Skills**
- **Technical Skills**:

- **Essential**: Proficiency in Apriso.
- **Preferred**: Familiarity with SQL, Power Apps, and Power BI.
- Production support capabilities: Ability to manage production support tasks efficiently.
- Shift flexibility: Willingness to work in shifts to meet operational needs.

**Job** Systems/Information Technology

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Office

**ReqID** 2408116

**Relocation Package** No