Opening for Cse(Voice Process) for Chennai

7 days ago

Chennai, India Catalyst Corporate Services Full time

From 0 to 2 year(s) of experience
- ₹ 50,000 - 1,25,000 P.A.
- Chennai**We have Opening with Catalyst Corporates Services for CSE (Voice Process)
**Role
- Customer Support Representative (voice process)**

**Location - Chennai, Greams Road-Thousand Lights West**

**Shift
- Evening 6:00PM to 3:00AM(night shift)**

**Please Find below JD-**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Role:_Customer Success Associate
- Salary:_ 50,000 - 1,25,000 P.A.
- Industry:_BPO / Call Centre
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Customer Success
- Employment Type:_Full Time, Permanent
- Key Skills- Voice Process- BPOUS HealthcareMedical Billing- Skills highlighted with ‘‘ are preferred keyskillsEducation
- UG:_Any Graduate
- PG:_Any Postgraduate
- Doctorate:_Any Doctorate

**Company Profile**:
Catalyst Corporate Services Pvt Ltd

**Our Mission**

**To be a catalyst for innovation, productivity and growth of our clients and enable them to achieve and improve on their global leadership, with our business process management, computer software development, consulting and recruitment solutions.**

**To be a catalyst for fulfilling aspirations of all our associates, while acting as a socially responsible corporate citizen of the world.**

**Our Vision**

**To be a catalyst for creating a universe, with full employment for all human beings willing to work to fulfill their dreams, with fair distribution of income and wealth, through our best in breed and innovative outsourcing, consulting and recruitment solutions.**
- Company Info- Contact Company:_Catalyst Corporate Services Pvt Ltd

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