Openings for Technical

8 hours ago

Chennai, India Movate Full time

Job descriptionJob Opportunity Technical and Sales Support (Voice Process) at Movate Technologies, ChennaiDear Candidate,Greetings from Movate Technologies (formerly CSS Corp)We are currently hiring for the Technical and Sales Voice Support at our Ambattur (Ambit IT Park),Chennai location.Please find the job details below:Job Title: Technical and Sales Support – Voice ProcessExperience Required: Minimum 6 Months in International Technical and Sales Voice Support Educational Qualification: Any Bachelor’s DegreePerks & Benefits:Pick-up and drop cab facility (doorstep)Provident FundMedical InsuranceL1 Technical SupportResponsibilities :· Respond promptly, courteously, and knowledgeably to technical support inquiries· Provide top-tier support to all customers with a goal of first call resolution· Educate customers on system installation/use, and assist in troubleshooting· Utilize prior customer support experience to enable customer success and happiness· Use problem-solving skills to solve customer issues and address concerns· Outbound calls to current customers to address issues, when neededInbound Sales RepresentativesResponsibilities:· Field incoming sales calls and chats· Ability to connect with customers through conversations and provide accurate information and guidance regarding products/services, recommendations based on customer needs· Build trusting relationships with customers understanding their needs.· Offer pre-sales and post-sales support that create high customer satisfaction.· Identify and maximize opportunities to cross-sell and up-sell to existing customers.· Adhere to our client’s policies, procedures, and industry compliances.Max CTC : 4.25 LPANotice Period: Immediate to 15 DaysHow to Apply:If your experience matches the above job description, kindly send your updated resume to:divya.narendra@movate.comContact: - Divya : 9025935118

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