Room Service Order Taker

4 days ago

New Delhi, India IHCL Full time

Job Responsibilities
- Provides prompt courteous, personalized and attentive service via telephone to all the guests.
- Provide accurate information/recommendations to guests on any queries regarding food and beverage of the hotel, local area, etc.
- Ensures that hotel and company policies are implemented and is adhered to.
- Responsible for increasing departmental profitability through suggestive selling.
- Actively elicits guest's feedback and takes appropriate response action.
- Responsible for maintaining high standards of hygiene and cleanliness in the work area.
- Ensures all communication equipment is in good working condition at all times.
- Responsible for accepting outlet reservation beyond respective outlet's operating timing.
- Responsible for maintaining necessary documentation and records in the department.
- Responsible for creating accurate bills/checks for all service requests received and ensuring speedy processing thereafter.
- Attends all training classes assigned with special attention to product knowledge and keeps an update on all food and beverage developments within the hotel.
- Attends behavioural and vocational training in own and related work areas to enhance skill and become multifunctional.
- Shares his/her knowledge and skill with all the employees. Attends food and beverage product knowledge related classes regularly and shares with other staff.
- Any other duty assigned by the management and/or manager from time to time. Coordinates with area chef for all food requirements.
- Maintains excellent relations and professionalism among colleagues.
- Shows interest in and an understanding of processes of other departments.
- Fosters professional/friendly relationship with all guests.
- Tries to resolve guests' complaints within his/her scope. Utilizes one on one training skill.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
- They will perform all duties and responsibilities in a timely and efficient manner in accordance with established company procedures and policies to achieve the overall objective of this position.
- They will maintain a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

Job Requirements

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