
Non Voice Process
3 days ago
Roles and Responsibilities:
- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
- Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures
**Salary**: ₹15,000.00 - ₹22,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Minimum 6 months of experience in handling escalations, Customer Support.
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 +9107617358770
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