Customer Care

8 hours ago

Ahmedabad Gujarat, India i2TECHSLABS PVT LTD Full time

Organisation is leading EOT Crane Manufacturing Industry Located at Changodar, Ahmedabad.

Required Education : Diploma in Mechanical with min 2 to 3 Years Experience as Customer Support Executive Profile.

The Customer Support Executive will play a crucial role in ensuring a seamless experience for customers in the EOT (Electric Overhead Traveling) crane manufacturing industry. This individual will act as the primary point of contact for customers, providing technical support, resolving issues, managing service requests, and ensuring that all customer queries are addressed promptly and professionally.

**Key Responsibilities**:

- **Customer Support & Communication**:

- Serve as the first point of contact for customer inquiries related to product specifications, services, and troubleshooting.
- Provide clear and accurate information regarding EOT crane products, features, maintenance, and troubleshooting.
- **Order Management**:

- Assist customers with placing, tracking, and modifying orders.
- Ensure the timely processing of customer orders and liaise with the production team to meet customer delivery timelines.
- Provide support in coordinating installation, maintenance, and repair services.
- **Product Support & Troubleshooting**:

- Offer technical support for the installation, operation, and maintenance of EOT cranes.
- Diagnose issues with cranes remotely or, if necessary, coordinate with field engineers for on-site assessments.
- Provide troubleshooting advice and solutions based on product knowledge.
- **Complaint Resolution**:

- Handle customer complaints or issues related to product quality, performance, or delivery.
- Investigate and escalate complex issues to higher management, if needed, while maintaining a professional demeanor and striving for a quick resolution.
- **After-Sales Support**:

- Provide continuous after-sales support, ensuring customers are satisfied with their crane products and services.
- Coordinate maintenance schedules and ensure that service intervals are followed.
- Offer guidance on spare parts availability and maintenance best practices.
- **Documentation & Reporting**:

- Maintain detailed records of customer interactions, issues, resolutions, and follow-ups.
- Prepare regular reports on customer feedback, product issues, and service performance.
- **Collaboration with Internal Teams**:

- Collaborate with sales, engineering, and production teams to ensure customer requirements are met.
- Assist the sales team with technical clarifications and product demos when required.
- Provide input to product development teams based on customer feedback and recurring issues.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Customer Support Profile in any Capital Goods Industry: 2 years (preferred)

Work Location: In person

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