Butler

6 days ago

Mumbai Maharashtra, India Career Craft Full time

Designation : Butler

**Butler Duties and Responsibilities**:

- Take care of all VIP suite room guests and coordinate with all concerned departments to fulfil guest needs and requests.
- Fully aware of the Room Service and other outlets’ menus, answers questions on menu selections, and communicates with the kitchen regarding menu questions and product availability.
- Keeps concerned departments informed about the guest’s allergies and food preferences.
- Update the hotel software with guest preferences, likes, and dislikes in the guest profile section.
- Follows all the guest needs until they are completed to the total guest satisfaction.
- Welcomes the VIP guest at the porte cochere and other guests availing of butler service.
- Serves welcome drinks and escorts the guests to their assigned rooms.
- Conducts the in-room check-in process in a fast and efficient manner, following all the standards and liaising with bellmen for luggage delivery.
- Takes care of the guest’s requests and liaises with respective departments: laundry, wake-up calls, spa bookings, concierge, and any special requests, etc.
- Knowledge of using point-of-sale software, Property management software, and any other system or software to perform the duties.
- Records transactions and orders items in the Point of sales (POS) system.
- Updates guest feedback and comments on the GSTS or RSTS system.
- Helps monitor the stock inventory and follow up on pending issues with the tracking system and store requisition forms.
- Check-in with guests to ensure satisfaction with each food course and/or beverage.
- Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.
- Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities, and equipment.
- Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
- Serves the guests in a calm, discrete, and courteous manner, respecting timing standards.
- Supports the other departments such as Front Desk, Housekeeping, and Room service with their duties.
- Pick up trays and clean tables as needed to ensure a clean dining area.
- Maintain cleanliness of work areas, china, glass, etc., throughout the day.
- Performs all their duties with a sense of priority and dedication.
- Hosts and welcomes all guests graciously and politely, and can hold a conversation with the guest naturally and spontaneously.
- Carries out checkout in an efficient manner, offering luggage assistance and transportation.
- Wishes fond farewell to the guest at the time of departure.
- Takes notes of all the information, updates, and instructions and gives proper handover before signing off from the shift.
- Understands and strictly adheres to the Rules and regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
- Attend and contribute to all meetings, Departmental and Hotel training as scheduled, and other related activities.
- Carries out any other reasonable duties and responsibilities as assigned out of the list.

What's Up - 7707939262

Qualification - Hotel Management

Gen der - Male or Females

Location - Ahanderi East, Mumbai

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Work Location: In person

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