Central Operations Support Executive, in External

7 days ago

Karnataka, India ASSPL - Karnataka Full time

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL

**Job Summary**: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

**Roles and Responsibilities**:
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
5. Willing to work on weekends

Virtual Location - KA
- Experience in customer service/ has worked in a calling profile in the past

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