Front Desk Receptionist

General Front Office Job Description**Job Title**: Front Office Representative / Front Desk Associate / Customer Service Representative**Location**: [Insert Location]**Job Type**: [Full-time/Part-time/Temporary]**Reports To**: [Supervisor/Manager Title]**Job Summary**:
The Front Office Representative is the first point of contact for clients, visitors, and customers, providing exceptional customer service, administrative support, and maintaining smooth operations within the front office. This position requires excellent communication skills, organizational ability, and professionalism.

**Key Responsibilities**:

- **Customer Service**:

- Greet and welcome visitors, clients, and guests in a friendly and professional manner.
- Provide information and direct visitors to appropriate departments or personnel.
- Assist customers with their needs and provide product or service information.
- **Administrative Support**:

- Answer and direct phone calls using a multi-line phone system.
- Schedule appointments, meetings, and coordinate conference rooms.
- Maintain the front office’s filing and documentation systems.
- Prepare and manage correspondence, reports, and other documents as required.
- Process incoming and outgoing mail and deliveries.
- **Reception and Office Management**:

- Ensure the front office area is clean, organized, and welcoming.
- Handle check-in/check-out procedures for guests, clients, or employees.
- Manage office supplies, including ordering and inventory control.
- Support office events and meetings as needed (e.g., arranging refreshments or setting up conference rooms).
- **Data Entry and Record-Keeping**:

- Input and update client or visitor information into databases or management systems.
- Maintain accurate records of office interactions, appointments, and requests.
- Assist with billing, invoicing, and documentation tasks as needed.
- **Collaboration**:

- Work closely with other departments to ensure seamless communication and coordination across the organization.
- Provide administrative support to senior management or department heads when necessary.
- **Security and Safety**:

- Monitor building access and ensure proper security procedures are followed for visitors and personnel.
- Assist in emergency response procedures when necessary (e.g., fire drills or evacuations).

**Skills & Qualifications**:

- **Education**: High school diploma or equivalent required. Additional certification or education in office administration or customer service is a plus.
- **Experience**: 1-3 years in a customer service, administrative, or front office role preferred.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint, etc.) and other office software.
- Basic understanding of office equipment (phones, printers, fax machines, etc.).
- Ability to maintain a professional demeanor and handle confidential information.
- Strong problem-solving skills and a proactive approach to work.

**Personal Attributes**:

- Friendly and approachable with a customer-first attitude.
- Professional appearance and demeanor.
- Detail-oriented with strong time management skills.
- Ability to work independently and as part of a team.

**Working Conditions**:

- Standard office environment with occasional standing, walking, or lifting of light office materials.
- May require working with multiple departments or handling high volumes of requests during busy periods.

**Job Types**: Full-time, Permanent

Pay: ₹150,000.00 - ₹200,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 30/11/2024