Inbound Process

7 days ago

Gurugram Haryana, India Hemocean outsourcing Full time

Inbound Customer Service Job Brief

Inbound Customer Service Job Responsibilities
- Interact with clients through telephonic conversation.
- Offer clients information about products or services, account cancellations or renewals, opening new accounts.
- Enter or take orders from clients.
- Obtain complaint details.
- Record inquiries, transactions, interactions, complaints, and comments of clients and taking action accordingly.
- Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.
- Collect deposits and payments.
- Arrange billings.
- Determine the charges for service requests.
- Draft contact forms.
- Make changes in address records via computer.
- Issue service discontinuance orders.
- Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.
- Contact clients to inform them about investigation results.
- Respond to inquiries about service adjustments.
- Resolve complaints related to customer service billing.
- Perform activities like adjusting bills, refunding money, and exchanging merchandise.
- Evaluate disputed merchandise using original requisitions and information from invoices.
- Suggest modifications in packaging, shipping, billing methods, and procedures to prevent issues.
- Solicit sales of new services and merchandise.
- Review terms and policies to ensure that they meet regulations and resolve issues.
- Obtain and evaluate information to determine the legitimacy of complaints.
- Identify the potential causes behind complaints.
- Follow up on the claim adjustments with sellers.
- Approve or disapprove dealers’ claims.
- Determine whether the claimed parts are defective.
- Navigates through various systems and websites.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,229.10 - ₹30,084.75 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7903809796

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