Contact Center Representative

3 days ago

Koramangala Bengaluru Karnataka, India Barracuda Networks Inc. Full time

Job ID 25-474

**Envision yourself at Barracuda**

Do you like talking with customers? Is front-line customer service a passion of yours? Barracuda Networks is looking for experienced Contact Center Representatives to join our team. This role is a customer-facing position requiring superb customer focus and soft skills. In this position, you will be answering our 24x7 main technical support line for customers and resellers who are needing technical support.

**What you’ll be working on**
- The contact center team is responsible for answering all inbound calls for Barracuda’s award-winning technical support team
- You will quickly gather pertinent information from the customer to create their support case
- Having the ability to understand the customer's technical issue, prioritizing support, and transferring the customer to the correct product support team queue is critical
- You should be able to quickly adapt to changing situations and show empathy for our customers who are seeking technical support
- As a Contact Center team member, you may be tasked with handling premium support and professional service calls. These are our white glove customers that require your absolute best

**What you bring to the role**
- Associates Degree preferred or High School Diploma or GED
- Prior customer service experience with exceptional customer service skills with demonstrated abilities in customer support and satisfaction
- Microsoft Office experience
- Exceptional communication, written and verbal, including telephone etiquette
- Persistence and attention to detail with strong organizational skills with an ability to multi-task and prioritize assigned tasks in a fast-paced environment
- Effective communication skills including comprehension, written and verbal skills
- Ability to work independently with mínimal management supervision, as well as part of a team. Reliable and dedicated work ethic with a demonstrated Positive attitude and willingness to learn with a “can-do” spirit
- Possesses professional and courteous demeanor
- Ability to quickly adapt to changing circumstances, direction, and strategy

**What you’ll get from us**

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.

  • Contact Center

    1 week ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Grade - BPO1/2 Skill - Contact center Location - Bangalore - 1) 3-5 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3)Excellent listener and empathetic communicator (oral & written) 4)Experience in HR helpdesk would be an added advantage 6)Experience in managing HR transactions with high accuracy, within...

  • Solution - Contact Center

    7 days ago

    Bengaluru, Karnataka, India Cognizant Full time

    **Job Summary** **Contact center Architect**: 9+ years of experience in the contact center domain Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio Experience in Cloud based CCaaS solutions are mandatory Experience in leading and responding to RFP Comfortable in...

  • Contact Center Agent

    1 day ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Skill - Contact Center Agent Grade-BPO 1/2/3 Location - Bangalore - 1) 1- 3 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3) Excellent listener and empathetic communicator (oral & written) 4) Experience in HR helpdesk would be an added advantage 6) Experience in managing HR transactions with high accuracy,...

  • Contact Center Quality Control

    1 week ago

    Bengaluru, Karnataka, India Black Rhino Full time

    **Job Description: Contact Center Quality Control Subject Matter Expert (8+ Years Experience)** **Key Responsibilities**: - Collaborate with product management and technical teams to define product requirements and features. - Provide insights and feedback based on industry best practices and hands-on experience in quality assessments. - Test and validate...

  • Contact Center Solutions Architect

    1 day ago

    Bengaluru, Karnataka, India Tech Holding Full time

    **About us**: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide...

  • Chief Contact Center Strategist

    7 days ago

    Bengaluru, Karnataka, India beBeeStrategist Full time

    Job DescriptionThe IT Director plays a pivotal role in driving the strategic direction of contact center solutions, ensuring seamless alignment with organizational goals and market demands.Key responsibilities include developing and executing product strategies, managing cross-functional teams to deliver high-quality products and features on time, analyzing...

  • Cloud Contact Center Expert

    2 days ago

    Bengaluru, Karnataka, India beBeeCloudContactCenter Full time ₹ 1,20,00,000 - ₹ 2,01,00,000

    Unlock Your Potential in a Dynamic RoleJob DescriptionWe are seeking an exceptional professional to join our team as a Cloud Contact Center Specialist. In this role, you will be responsible for designing and implementing large-scale contact centers from the ground up using AWS Connect and related services.Your key responsibilities will include:

  • Contact Center Professional

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Contact Center ProfessionalLocation: Dwarka, Sector-12Job Type: Full-timeWe are seeking a skilled Contact Center Professional to join our team. The ideal candidate will have excellent communication skills, a polite and convincing personality, and the ability to provide professional assistance to patients.About the Role:Handle inbound & outbound...

  • Senior Cloud Contact Center Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeCloud Full time ₹ 30,00,000 - ₹ 40,00,000

    Senior Engineer - Cloud Contact Center SpecialistAre you an experienced contact center professional looking for a new challenge? We are seeking a skilled Senior Engineer to join our team and take on a key role in the development and implementation of our cloud-based contact center solution.The ideal candidate will have a strong background in contact center...

  • Contact Center Architect

    15 hours ago

    Bengaluru, Karnataka, India beBeeUnified Full time ₹ 1,80,00,000 - ₹ 2,10,00,000

    Cisco UCCE CVP EngineerJob Summary:We are seeking a highly skilled Cisco UCCE CVP engineer to join our team. As a Cisco UCCE CVP engineer, you will be responsible for designing and implementing robust contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP).Main Responsibilities:Analyze business...