Contact Center Agent

Skill - Contact Center Agent Grade-BPO 1/2/3 Location - Bangalore - 1) 1- 3 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3) Excellent listener and empathetic communicator (oral & written) 4) Experience in HR helpdesk would be an added advantage 6) Experience in managing HR transactions with high accuracy,...

Work timings: US day shift, i.e., Indian night shift, and shift time depends on the client's time zone in the US.Employment Type - Office-based. Note: An employee may request the option to work from home once they are fully trained and have received approval from the client (not all clients approve work from home, though) regarding the quality of their...

A contact center associate is a person who provides assistance to customers via calls and Chats. Their primary role is to address customer issues and resolve them in a timely and efficient manner. **Qualification for Calling Agent**: - 4 or more years experience in the contact centre and preferably in the wealth management industry - Bachelor’s degree...

Job OpportunityThe company is seeking a seasoned developer with experience in Contact Center Solution Development.Webex Contact Center - scripting and API integration and developmentGoogle Dialogflow and AI - building IVR agents and integrating with 3rd party CRMs/systemsSoftware development skills - proven and experienced with C#, Java, Python, HTML, and...

Job Title: Contact Center EngineerJob Summary:We are seeking a highly skilled professional with experience in contact center solutions. The ideal candidate will have expertise in deploying, configuring, and maintaining enterprise contact center systems.Key Responsibilities:Design and implement contact center solutions using Avaya Aura Contact Center and...

Job Title: Contact Center Solution ArchitectPosition Overview: This role involves designing, implementing, and maintaining a contact center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations.Key Responsibilities:Design and Engineering Functions: Collaborate with...

Job OpportunityWe are seeking a seasoned professional to join our team as a Contact Center Solutions Architect.The ideal candidate will have experience in developing and integrating software solutions for contact centers, including Webex Contact Center, Google Dialogflow, and UCCE/CVP.In this role, you will be responsible for designing, implementing, and...

Exp : 10yrs to 15yrsJob Title: Genesys Contact Center Engineer Position Overview: The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center...

We are seeking an experienced Operations Manager to scale a high-performing, sales-driven contact center.The ideal candidate will have hands-on experience managing large contact centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset.You should be comfortable making decisions with limited data and working closely...

Exp : 10yrs to 15yrsJob Title: Genesys Contact Center EngineerPosition Overview:The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center...