Student Service

2 days ago


Chennai Tamil Nadu, India Nuage Compusys technologies Full time

Purpose of the SSO role: The Student Service Officer owns the complete student’s experience journey at our institute. As an SSO, you are expected to: 1. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents. 2. Addressing the concerns of Students & Parents by offering a quick resolution. 3. Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student. 4. Ensure collection of outstanding fee from parents within the specified time. 5. Ensure retention of Students and controlling Left-outs. 6. Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination. 7. Ensure adherence to internal process and compliances. To be successful in the SSO role you are required to have: 1. Ability to handle students and parents in an empathic & patient manner. related to services. 3. Fluency in English and Regional Language communication. Must to have Attitude: 1. Customer Orientation. 2. Sense of Ownership and Accountability. 3. Result orientation. 4. Emotional intelligence for working in a Team. Qualification: 1. Must have bachelor’s degree. 2. Preferred BTech / MBA /Masters in Education, etc. **Experience**: 1. Previous experience in customer handling across industry. Key Interactions: - External - Student & Parents. - Internal - Branch’s Academic & Non-Academic teams. - Regional Operations Team. Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: - Rotational shift **Experience**: - total work: 4 years (preferred) **Language**: - Tamil (preferred) Ability to Relocate: - Chennai, Tamil Nadu: Relocate before starting work (required) Work Location: In person **Speak with the employer** +91 9364016247


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