Student Service

2 days ago

Chennai Tamil Nadu, India Nuage Compusys technologies Full time

Purpose of the SSO role:
The Student Service Officer owns the complete student’s experience journey at our institute.

As an SSO, you are expected to:
1. Ensure a delightful customer service experience by developing a strong rapport with the

Student & Parents.

2. Addressing the concerns of Students & Parents by offering a quick resolution.

3. Collaborate and consult with parents, teachers, branch head and any other stakeholders to

ensure a favourable learning environment for the student.

4. Ensure collection of outstanding fee from parents within the specified time.

5. Ensure retention of Students and controlling Left-outs.

6. Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice

board maintenance & Parent Teacher Meeting Coordination.

7. Ensure adherence to internal process and compliances.

To be successful in the SSO role you are required to have:
1. Ability to handle students and parents in an empathic & patient manner.

related to services.

3. Fluency in English and Regional Language communication.

Must to have Attitude:
1. Customer Orientation.

2. Sense of Ownership and Accountability.

3. Result orientation.

4. Emotional intelligence for working in a Team.

Qualification:
1. Must have bachelor’s degree.

2. Preferred BTech / MBA /Masters in Education, etc.

**Experience**:
1. Previous experience in customer handling across industry.

Key Interactions:

- External
- Student & Parents.
- Internal
- Branch’s Academic & Non-Academic teams.
- Regional Operations Team.

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- total work: 4 years (preferred)

**Language**:

- Tamil (preferred)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9364016247

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