Premium Service Supervisor

3 days ago


Delhi, India TATA SIA Airlines Limited Full time

**Job Overview**:
To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

**Key Responsibilities**:
Customer Relationships:

- Promoting the image of the airline by Meeting & Greeting Business Class, Club Vistara Platinum/Gold customers, VVIPs, foreign government non-government delegations at Premium check-in zone
- Premium Service Supervisor will be a One-point contact to handle and diffuse any situation for all above categories
- Meet & greet for Club Vistara customers at Premium class check-in zone
- Decide on disposal of delayed flight passengers and misconnected passengers
- Provide feedback on complaints and compliments and proactively generate action plans to improve service levels and maintain standards
- Mishandled baggage cases

Stakeholder Relationships:

- Promoting the image of the airline by meeting High level Indian and foreign government and non-government delegations
- Liaising with state protocol, government bodies/ departments, airport authorities, other government agencies/authorities and maintain positive relationships with them
- To coordinate with other intra-company departments in order to minimize costs and improve productivity
- To liaise with external and internal service providers to improve quality of service

Staff:

- Recruitment, probation, training, appraisal and promotions/career development of team members

**Skills & Attributes**:

- Ability to manage Frequent flyers, VVIPs, HNIs and high level Indian and foreign delegation
- Must have strong supervisory and on the spot decision-making skills
- Should have excellent written and oral communication skills
- Must have MS office skills

**Work Experience**:

- Preferably 3-5 years of Aviation/ Hospitality Industry experience

**Qualification**:

- Graduate from a recognized university

**Location**:
Delhi

**Note**:
All Vistara employees are required to be fully vaccinated against COVID-19



  • Delhi, India StudyIn Full time

    About the companyAt StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...


  • delhi, India StudyIn Full time

    About the companyAt StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...


  • Delhi, India StudyIn Full time

    About the companyAt StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...


  • Delhi, India StudyIn Full time

    About the companyAt StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...


  • Delhi, India StudyIn Full time

    About the company At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...


  • Delhi, India StudyIn Full time

    About the company At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...


  • Delhi, India StudyIn Full time

    About the company At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...


  • New Delhi, India StudyIn Full time

    About the companyAt StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...


  • Delhi Division, India StudyIn Full time

    About the company At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...


  • north delhi, India StudyIn Full time

    About the company At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of...