Female Customer Support Executive

5 days ago

Gurugram Haryana, India CityKart Retail Pvt Ltd Full time

**Job Title**: Female Customer Support Executive
**Location**: Gurgaon
**Salary**: ₹20,000-₹22,000 per month

**Job Type**: Full-Time
**Contact**:
**WhatsApp**: 7703952600

**Job Brief**:
**Key Responsibilities**:

- Understand customer concerns and provide accurate, satisfactory solutions.
- Handle objections and conduct timely follow-ups with customers.
- Maintain and update customer records in the CRM system.
- Collect, analyze, and share customer feedback with relevant departments.
- Collaborate closely with internal teams to ensure effective resolution of customer issues.

**Requirements**:
**Requirements**:

- Excellent communication skills (both verbal and written in English and Hindi).
- Calm, empathetic, and customer-focused approach.
- Ability to manage time effectively and prioritize tasks.
- Quick learner with the ability to adapt to new tools and processes.
- Prior experience in customer service or support roles is an added advantage.

**Benefits**:
**Who Can Apply**:

- Immediate joiners will be preferred.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8743070908

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