Tunecore - Content Quality Administrator (Fixed Term - 1 Year)

2 weeks ago

Mumbai Maharashtra, India Believe Full time

**Company Description**
Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.

Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness, and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).

Ready to #setthetone with Believe?

As part of Believe's Content Operations division, TuneCore Service is seeking a dedicated **Content Quality Administrator** to join our Central Operations team in India. **This is a fixed-term contract for one year**. The role involves working closely with our international content team to ensure the quality and accuracy of music content on TuneCore, focusing on both local and global releases.

**Key Responsibilities**:

- Review every music release submitted by artists, including metadata, cover thumbnails, and other content, ensuring compliance with store guidelines.
- Coordinate effectively with the Believe and TuneCore central teams to validate releases and ensure smooth processing.
- Provide timely customer support to clients within TuneCore, offering relevant solutions in accordance with SLA requirements.
- Investigate instances of rejected releases or unsatisfactory activity, and report findings to management.

**Qualifications**
- Bachelor's Degree.
- Keen interest in the music industry, digital music platforms, and new technologies.
- Minimum of 2-3 years experience working with Zendesk.
- Excellent communication skills (both written and spoken) are mandatory.
- Proven experience in customer support and reporting.
- Proactive attitude with a desire to improve processes and tools.
- Highly organized, reliable, and capable of working independently.
- Motivated, curious, and able to prioritize tasks effectively.
- Strong team spirit and collaboration skills.
- Proficient in Microsoft Office.
- Extensive knowledge of US and international music markets, or a willingness to stay updated.

Flexibility - Just punch in leaves, not intime and out time

Office perks - a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc

Wellbeing - Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

Transperancy - engaged in secondary activity just disclose it to us

Sustainability - You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

**Disclaimer**:
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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