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Gcp Support

2 weeks ago

Chennai Tamil Nadu, India Cognizant Full time

**Job Title**:

- **GCP Support**

**Skill Set**: Strong SQL, GCP, Airflow, Composer, Python, DWH concepts, Support process, Excellent communication.
- A GCP Support Lead is responsible for providing technical support and assistance to users utilizing Google Cloud Platform (GCP) services.
- The role involves diagnosing and resolving issues, responding to user inquiries, and collaborating with cross-functional teams to ensure the effective operation of GCP environments.
- The Support Analyst may assist in troubleshooting cloud infrastructure, configuring GCP services, and offering guidance on best practices.
- Strong knowledge of GCP products, excellent communication skills, and the ability to analyse and address technical challenges are key qualifications for this role.
- Monitoring Integration servers proactively identify potential issues before they happen.
- Understand the impact of system issues using a combination of system knowledge and technical skills.
- Collaborate with colleagues and other internal teams to provide the best possible experience. Adhere to established quality standards.
- Work collaboratively, handle multiple priorities, and demonstrate sound judgment within established policies and guidelines.
- As required, provide timely communication to users on the status of their service requests and incidents.
- Be part of an out of hours on-call support rota as required. Active out of hours support on month end periods is expected.

**Certifications Required**

GCP Professional Cloud Developer SQL Certification