Iam Work Planner

Come create the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud.

At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**Strategy and Technology**

Strategy and Technology lays the path for Nokia's future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company's strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.

**The team you will be a part of**

The Identity and Access Management (IAM) team provides services for Nokia's workforce and business-to-business domains. Our diverse global team maintains over a dozen IAM-related services in legacy on-premises and modern cloud landscapes. Nokia IAM is currently focused on renewing services to leverage cloud platform capabilities.

**What you will learn and contribute to**

As part of the team, you will:

- Perform IAM ticket prioritization and routing to individual contributors within IAM support.
- Monitor the current environment and proactively support and maintain the IAM services.
- Perform recurrent Service Now ticket maintenance tasks as required.
- Works on tasks assigned to IAM support teams.
- Assist with shift handover activities to ensure constant monitoring and smooth transition between shifts.
- Generate and distribute daily and weekly service ticket handling reports including on time delivery reports, SLA performance, and aging ticket reports to Service Delivery Management team.
- Provide feedback to IAM Service Management for service and process improvements (continuous service improvement).
- 4-5 years of hands-on experience with IAM operational support.
- Proven track record of managing ServiceNow support queues, for Incident, Request and Problem management.
- Extensive knowledge in Office 365 services, especially PowerBI and Excel.
- Excellent English communication skills.
- Bachelor's degree in computer science, information technology, or electronics and communication.
- ITIL foundation certification with a solid understanding of ITIL Service areas.
- Experience and skills with IAM products and surrounding technologies.

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

**What we offer**

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by BloombergWorkplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.