Customer Support Role in Punjabi Language

2 days ago

Noida Sector Noida Uttar Pradesh, India TECHMAHINDRA Full time

**JOB Description**

**Company Name:

- Tech Mahindra**

**Tech Mahindra is Hiring for Inbound Voice Process for Noida Location**

**Work Location
- Tech Mahindra, Noida Sector 62.**

**Job Role: - Customer Support Role in Punjabi Language**

**Qualification: -**

**Undergraduate and Graduate Both can Apply.**

**Role & responsibilities: -**
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.

**Required profile**
- Experience in resolving customer issues in billing.
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment
- Rotational shifts/ Rotational Week Off
- 6 Days a week / 1 Rotational Week off.
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous.
- Ensure Timely & Professional Responses to all Queries.
- Immediate Joiner Required only in Pune location.
- Work From office Only.

**Should Have Knowledge of Punjabi Language (Punjabi +English / Hindi)**

**Salary Bar: -2.10 To 3.50 LPA**

or Can Come Directly For walk-in interview at:
- **B19 Tech Mahindra, Noida sector 62, opposite to DME College.**

Thanks and Regards

Nikhil Vardhan

HR Tech Mahindra

7633954665

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,700.00 - ₹17,900.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Punjabi (required)

**Location**:

- Noida Sector 62, Noida, Uttar Pradesh (required)

Work Location: In person

**Speak with the employer**
+91 7633954665

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