Gm - Vi Store Operations

Job Req ID: 46040
- Location: Ernakulam, IN
- Function: Retail
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

Vi Stores Lead

**Job Level/ Designation**

M3/ General Manager

**Function / Department**

Postpaid / Vi Stores Operations

**Reports to**

Cluster Postpaid Head

**Job Purpose**

**Key Result Areas/Accountabilities**
- Revenue, Customer experience, Profitability and Digital
- Facilitate and lead the team on **revenue metrics**:

- Post-paid Gross Adds through experience led selling
- Quality of acquisition measured through T4M to T6M.
- Base upgrade revenue
- VIBS (non-mobility revenue)
- Lead indicators: MNP, Family IM penetration and participation, non-mobility products distribution mix, Consumer - Enterprise contribution, Mifi and Premium nos.
- Drive a Digital First culture in the Vi Stores function in the cluster
- App download for new activations
- Telco ++
- Drive Channel Profitability by building store level Productivity, Line item wise revenue visibility, driving additional revenue through alliances
- Driving new project roll out like monetization initiatives, and digitization for smooth execution
- Go to Market initiatives on engaging customers with various retail events organised in the geography to grow footfalls
- Ensuring Zero Service Denials and all non-network resolutions at Stores for customers to walk out smiling.

**Core Competencies, Knowledge, Experience**
- Experience in Own Retail channel management
- Customer obsession for driving experience led sales
- Tech savvy for understanding and leveraging immersive digital experiences
- High on change management capabilities.
- Analytical and Insightful to build outside in perspective
- Has demonstrated capability to lead large teams

**Years of Experience**
- 10+ years of experience in Retail Operations management

**Direct reports**

3 - 6 Areal Retail Leads

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership