Customer Care Executive

2 days ago

Gandhinagar, India Aarmart Ecommerce Full time

**Key Responsibilities**:

- Assist customers with product information, availability, pricing, and shipping details.
- Process sales orders, track shipments, and ensure timely delivery.
- Resolve customer complaints, returns, and exchanges in a professional and efficient manner.
- Provide after-sales support and build strong relationships with customers to ensure repeat business.
- Support the sales team in managing and promoting products on the website.
- Assist in updating product listings, including descriptions, images, and pricing.
- Ensure a high level of customer satisfaction through proactive communication and timely resolution of issues.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Contribute to the optimization of the customer experience on the website.
- Collaborate with logistics, marketing, and other teams to ensure seamless operations.

**Qualifications**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service or sales support, preferably in e-commerce or retail.
- Strong communication skills (written and verbal).
- Ability to multitask and handle a variety of customer issues in a fast-paced environment.
- Knowledge or interest in handlooms, handicrafts, or handmade products is a plus.
- Basic computer skills and familiarity with e-commerce platforms (Shopify, WooCommerce, etc.) is desirable.
- Strong problem-solving skills and attention to detail.

**Preferred Skills**:

- Experience with CRM software and ticketing systems.
- Knowledge of digital payment methods and order processing systems.
- Familiarity with social media platforms and digital marketing.

Pay: ₹9,188.13 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Master's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

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