Team Member

1 day ago

Mumbai, India Kotak Mahindra Full time

Role

Ensure smooth functioning and proper monitoring of team to ensure prompt support of Business and operating Units

Monitor rostering and team activities like timely and correct execution of requests, Limit loading activity, role reviews, process improvements etc.

Ensure proper controls are in place for system access, provision /withdrawal is done timely.

Designing framework for monthly MIS and QC for SMS activities

Creating and maintaining adequate backup arrangements within the team

Timely escalation handling

Automation of SMS activities and User Database with help from IT and SMS team

Ensuring standardization of User systems access across bank

Maintaining ‘Good’ Audit rating

Reporting Relationships

**Functional Head**

Reporting levels below GH/BH

2

Span of Control (No. of Reportees -Direct & Indirect)

10 -12 including off roll staff

Territory

National/Regional/Zonal/Area/City

Years of Work Exp

At least 6-8 years of experience

**Qualifications**:
Graduation - Post graduation preferred

Functional Skill Sets

Up-to-date knowledge on various risks involved in Handling various systems

Excellent communication and leadership skills

Thorough overall understanding of banking

Ability to set priorities on a daily basis

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