Team Member
7 days ago
Role
Ensure smooth functioning and proper monitoring of team to ensure prompt support of Business and operating Units
Monitor rostering and team activities like timely and correct execution of requests, Limit loading activity, role reviews, process improvements etc.
Ensure proper controls are in place for system access, provision /withdrawal is done timely.
Designing framework for monthly MIS and QC for SMS activities
Creating and maintaining adequate backup arrangements within the team
Timely escalation handling
Automation of SMS activities and User Database with help from IT and SMS team
Ensuring standardization of User systems access across bank
Maintaining ‘Good’ Audit rating
Reporting Relationships
**Functional Head**
Reporting levels below GH/BH
2
Span of Control (No. of Reportees -Direct & Indirect)
10 -12 including off roll staff
Territory
National/Regional/Zonal/Area/City
Years of Work Exp
At least 6-8 years of experience
**Qualifications**:
Graduation - Post graduation preferred
Functional Skill Sets
Up-to-date knowledge on various risks involved in Handling various systems
Excellent communication and leadership skills
Thorough overall understanding of banking
Ability to set priorities on a daily basis
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