Customer Service Representative
22 hours ago
Location : Bangalore
Salary : INR 2.4 LPA to INR 2.7 LPA Per year
Exp : 2 to 3 years
**Skills Required: Customer Relations,Client Interaction**
**Responsibilities -**
- **Manage large amounts of incoming & outgoing phone calls**:
- **Identify and assess customers’ needs to achieve satisfaction**:
- **Build sustainable relationships and trust with customer accounts through open and interactive communication**:
- **Provide accurate, valid and complete information**:
- **Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution**:
- **Keep records of customer interactions.**:
- **Follow communication procedures, guidelines and policies**
**Requirements and skills-**
- **Proven customer support experience or experience as a Client Service Representative**:
- **Strong phone contact handling skills and active listening**:
- **Customer orientation and ability to adapt/respond to different types of characters**:
- **Excellent communication and presentation skills**:
- **Ability to multi-task, prioritize, and manage time effectively**:
- **Diploma/Any Degree**:
- **English and Hindi fluency mandatory**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹240,000.00 - ₹270,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Basavanagudi, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- Customer service: 2 years (required)
**Language**:
- English (required)
- Hindi (required)
**Speak with the employer**
+91 9334367783
- Health insurance
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