Customer Support Representative

2 weeks ago

Vadodara Gujarat, India cyber hospitality private limited Full time

We are seeking a knowledgeable and proactive Help Desk Support professional to assist with troubleshooting technical issues, managing support tickets, and providing excellent customer service.

**Key Responsibilities**:

- Provide first-line support for software, hardware, and network issues.
- Troubleshoot and resolve technical problems.
- Raise, track, and manage support tickets to ensure timely resolution.
- Maintain accurate records of all support requests and resolutions.
- Ensure excellent customer service.
- **Qualifications**:

- Fresher to 6 months
- Bachelor's degree in a related field.
- Strong communication and customer service skills.
- Excellent problem-solving and troubleshooting skills.
- **Working Days**:

- 5 Days

**Job Types**: Full-time, Permanent

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Location**:

- Vadodara, Gujarat (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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