Global Outreach Executive

1 week ago

Kolkata, India FACT Software Full time

**Position Overview**: The Global Outreach Executive plays a vital role in both re-engaging with our former clients and ensuring the highest service quality for our existing subscription clients. This role is pivotal in driving customer retention and acquisition strategies while also supporting top-level executives in their scheduling requirements.

**Key Responsibilities**:
Proactively reach out to former clients through phone calls, identifying reasons for discontinuation, and persuading them to reconsider our services.

Conduct regular service quality calls with our existing clients to ensure they are satisfied with our offerings and to identify areas for improvement.

Present our latest offerings in a compelling and informative manner, highlighting the value proposition and benefits that directly address the client's needs.

Assist in planning, coordinating, and scheduling meetings and demo with directors, ensuring no scheduling conflicts and optimal use of the directors' time.

Collaborate with the customer relations team to formulate and implement effective strategies for both client retention and acquisition.

Continually analyze customer feedback and market trends to propose improvements and innovations in our client engagement approach.

Maintain detailed records of all interactions, client feedback, and progress in our CRM system. Generate regular reports to track outreach performance and conversion rates.

**Qualifications and Skills**:

- Bachelor's degree in Marketing or any similar discipline
- 0-1 years of experience in Customer Relations or Sales
- Exceptional verbal communication skills.
- Strong organizational skills with an ability to multitask.
- Strategic thinker with a proactive approach to problem-solving.
- Proficiency in CRM software and calendar management tools.

**Note**: This job role description is a general overview of responsibilities and qualifications. Specific tasks and requirements may vary based on company needs.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9163242370

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