Business Process Associate

1 day ago

Indore Madhya Pradesh, India Appstean Infotech Pvt Ltd Full time

**Key Responsibilities**:

- Troubleshoot and resolve product-related issues raised by users.
- Work closely with the technical team to escalate and follow up on unresolved issues.
- Use basic SQL queries to access, verify, and interpret data from the product database.
- Document common support issues, resolutions, and FAQs to improve response times.
- Ensure a high level of customer satisfaction through timely and accurate communication.
- Maintain accurate records of customer interactions and feedback using CRM tools.
- Provide product training and onboarding support to new users, when needed.

**Required Skills & Qualifications**:

- 0-1 years of experience in a customer support or helpdesk role, preferably in a product-based company.
- Excellent verbal and written communication skills.
- Basic knowledge of **SQL** - ability to run select queries, filter data, and interpret results.
- Strong problem-solving abilities and a customer-first attitude.
- Familiarity with support tools like Zendesk, Freshdesk, or similar platforms is a plus.
- Ability to multitask and prioritize in a fast-paced environment.
- Bachelor’s degree in Computer Science, Information Technology, or any related field is preferred.

**Preferred**:

- Exposure to SQL Queries
- Understanding of APIs, logs, or ticketing workflows.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Location**:

- Indore, Madhya Pradesh (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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