Spanish Customer Care Executive

**Company Background**

We are 1850+ employees strong who provide exceptional performance that’s customer friendly & compliant; and deliver world class results to ensure brand integrity.

From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results

Credence offers right-shore solutions leveraging arbitrage and technology to produce a hybrid engagement model that permits intensive efforts to improve performance, while being sensitive to customer experience and regulatory compliance.

Headquartered in Dallas, Texas, we have Delivery offices in San Jose CA; Natchez MS; Mesa AZ and Pune India.

**Designation - Executive - Spanish Customer Service**

**Department - Operations**
- As an Executive - Spanish Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal (Spanish) communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

**Profile Requirements**
- Good written and oral (Spanish) communication skills
- Third-party collections experience preferred (Medical or Telecom)
- HSC passed [10+2]
- B1 and B2 Level Certification (Spanish)
- This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am
- Sunday fixed Off & Alternate Saturday Working

**Highlights**
- Best In Market Salaries from 3.52 lakhs plus
- 4-6 week new hire training program [Based on the portfolio]
- Unlimited Incentive Plan with transparent KRA's
- Enhance your Analytical/Decision Making & Negotiation skills
- Free Medical/Life insurance
- Employee Centric & Compliant Policies
- Free Home Pick & Drop Transportation
- Fixed shifts post the training period [Rare changes incase of business requirements]
- 7:15 min login plus 45 minute break = 8 hour shifts
- Free transport [Home pick-up & drop]

**Office Address**: Credence Resource Management, E-Park, 1st & 2nd Floor, South Tower, Plot No. 3/1, MIDC Kharadi, Pune - 411014 [Landmark - Lane next to Kharadi Telephone Exchange]

**Note**: In case you have worked with Credence Resource Management or have interviewed with us in past, please ensure you notify the HR representative.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹357,600.00 - ₹610,344.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Spanish (preferred)

**Speak with the employer**
+91 8956252021
- Health insurance