Cse Spanish

6 days ago

Pune, India Credence Resource Management Full time

Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.Engage our Borrowers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Call blended (inbound/outbound) environment.
- Accounts are early / mid-stage defaults return payments, first payment defaults, and work date follow up assignments.
- Perform advanced skip tracing on higher risk files.
- Determine escalation of loans to third-party collection agencies.

**Salary**: Up to ₹540,000.00 per year

Schedule:

- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Spanish: 1 year (preferred)

License/Certification:

- B1 certification in Spanish (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

  • Cse - Spanish

    6 days ago

    Pune, India Credence Resource Management Pvt.Ltd Full time

    Customer Care Executives - Spanish - Fluency in speaking Spanish - Fluency in speaking English - Diploma or minimum B1 certification in Spanish - Willing to work in Night shifts and collections **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹500,000.00 per year **Benefits**: - Health insurance Schedule: - Night shift - Rotational...