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Front Desk Executive

2 weeks ago


Anna Nagar East Chennai Tamil Nadu, India Spark Enterprises Full time

**Job Summary**:
The **Front Desk Executive** will be the first point of contact for customers visiting the store. The role requires a professional, customer-friendly attitude to welcome and assist customers, handle inquiries, and coordinate with the sales and service teams to ensure a smooth store experience.

**Key Responsibilities**:

- Greet and welcome customers warmly as they enter the store.
- Assist customers in understanding the store layout and directing them to the appropriate section.
- Provide initial product information and guide customers to sales representatives for further assistance.
- Manage incoming calls and respond to customer queries about products, services, and store policies.
- Maintain a clean and organized front desk and customer waiting area.
- Assist in handling customer complaints or directing them to the appropriate personnel for resolution.
- Record and maintain a log of walk-in customers and their inquiries.
- Assist in billing, invoicing, and payment processing when required.
- Coordinate with the store manager and sales team to ensure smooth store operations.
- Support in promotional activities and special events in the store.

**Required Skills & Qualifications**:

- Minimum **HSC (12th Pass)** or **Bachelor’s Degree** in any discipline.
- **1-3 years** of experience in front desk, retail, or customer service roles preferred.
- Excellent **communication skills** in **Tamil and English** (knowledge of Hindi is an advantage).
- Friendly and professional attitude with strong **customer service skills**.
- Basic computer proficiency in MS Office (Excel, Word) and experience with POS (Point of Sale) systems is a plus.
- Ability to handle customer queries and resolve issues efficiently.

**Salary & Benefits**:

- Competitive salary based on experience.
- Incentives based on customer satisfaction and sales support.
- Employee discounts on products

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person