
Front Desk Executive
2 days ago
**Job Summary**:
The **Front Desk Executive** will be the first point of contact for customers visiting the store. The role requires a professional, customer-friendly attitude to welcome and assist customers, handle inquiries, and coordinate with the sales and service teams to ensure a smooth store experience.
**Key Responsibilities**:
- Greet and welcome customers warmly as they enter the store.
- Assist customers in understanding the store layout and directing them to the appropriate section.
- Provide initial product information and guide customers to sales representatives for further assistance.
- Manage incoming calls and respond to customer queries about products, services, and store policies.
- Maintain a clean and organized front desk and customer waiting area.
- Assist in handling customer complaints or directing them to the appropriate personnel for resolution.
- Record and maintain a log of walk-in customers and their inquiries.
- Assist in billing, invoicing, and payment processing when required.
- Coordinate with the store manager and sales team to ensure smooth store operations.
- Support in promotional activities and special events in the store.
**Required Skills & Qualifications**:
- Minimum **HSC (12th Pass)** or **Bachelor’s Degree** in any discipline.
- **1-3 years** of experience in front desk, retail, or customer service roles preferred.
- Excellent **communication skills** in **Tamil and English** (knowledge of Hindi is an advantage).
- Friendly and professional attitude with strong **customer service skills**.
- Basic computer proficiency in MS Office (Excel, Word) and experience with POS (Point of Sale) systems is a plus.
- Ability to handle customer queries and resolve issues efficiently.
**Salary & Benefits**:
- Competitive salary based on experience.
- Incentives based on customer satisfaction and sales support.
- Employee discounts on products
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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