Founder's Office

Seniority level

Associate

Location

Chennai

Nature of job

Full-time

**About your role at SuperOps**:
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.

Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.

SuperOps is looking for a strategic and proactive professional to join our Founder’s Office and work closely with the leadership team as we scale. This role is central to driving operational efficiency, aligning cross-functional priorities, and ensuring smooth execution of strategic initiatives. As a close partner to the founders and leadership team, you will play a key role in shaping company direction, streamlining processes, and enabling teams to deliver meaningful impact particularly as we expand our footprint in the Mid-Market with our unified PSA-RMM platform.

It’s a unique opportunity to work directly with the founders in a fast-growing SaaS startup, where you’ll help turn strategy into action, drive operational excellence, and solve complex problems in a dynamic, high-growth environment. If you thrive in fast-paced settings and enjoy bridging strategy with execution, this role is for you.

Working in an early-stage startup is something I’ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I’m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we’re putting together.

Arjun Marella

Head of Business

**What You'll Do**:
Lead strategic projects including market research, competitive benchmarking, and business case development.

Analyze operational KPIs to generate actionable insights across GTM, product, and customer success.

Create executive-level presentations, leadership updates, and board materials.

Drive cross-functional initiatives such as pricing, international expansion, and customer value realization.

Shadow founders in leadership reviews and translate priorities into structured execution plans.

**Must Have**:
MBA with 5-7 years of relevant experience.

Strong analytical and problem-solving skills (Excel & PowerPoint proficiency; Power BI/Tableau a plus).

Exceptional written and verbal communication skills.

Ability to thrive in ambiguous, high-growth environments.

Entrepreneurial mindset with a strong bias for action from Day 1.

Prior exposure to SaaS operations, AOP planning, market penetration, board reporting, and MIS is a strong plus.

**Why You'll Love Working with us**:
High-impact role: Work directly with the founders and leadership team, shaping strategy and execution in a fast-growing SaaS startup.

Exposure to scale: Be part of a company rapidly expanding into the Mid-Market with a unified PSA-RMM platform that’s disrupting the MSP industry.

Cross-functional learning: Gain firsthand experience across GTM, product, customer success,finance, and operations by driving org-wide initiatives.

Strategic visibility: Contribute to board-level discussions, investor updates, and company-wide priorities from Day 1.

Entrepreneurial environment: Thrive in a high-growth, dynamic setup where ideas are valued,ownership is encouraged, and execution speed matters.

Career accelerator: Build a strong foundation in leadership, strategy, and SaaS operations, skills that fast-track your career trajectory.

Culture of collaboration: Work with a passionate, mission-driven team that values learning, innovation, and impact.