International Voice Process

13 hours ago

Chandigarh, India career boost Full time

**Analyst - International Voice Operations - Customer Care - Customer Operations Responsibilities**
- Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
- Communicate effectively and close the loop with clients in case of observations

**Minimum Qualifications**
- Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience

**Preferred Qualifications**
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Night shift
- Rotational shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 8595423815

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