Voice Process International

3 days ago

Chandigarh Chandigarh, India Nexus Jobs Full time

**Job Description: Inbound Voice - Analyst**

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

**Requirements**:

- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.

**Education**:

- Bachelor's degree in any field is preferred.

**Job Types**: Full-time, Permanent

Pay: Up to ₹23,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Monday to Friday
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Location**:

- Chandigarh, Chandigarh (required)

Work Location: In person

**Speak with the employer**
+91 9772544341

  • International Voice Process

    3 days ago

    Chandigarh, India Kalp Solutions Full time

    **Urgent Hiring For International Voice Process** **Eligibility Criteria** Process: International Voice/Non-Voice Process Education: Graduation is mandatory Experience: Freshers or 1-2 years experienced Skills: must be excellent verbal and written communication in English **Salary**: INR 20,000 (In hand) Notice Period: Immediate Joiners Shift:...

  • International Voice Process

    6 days ago

    Chandigarh, India Connecting the Dots Full time

    Required International Voice Process s in Chandigarh for International Company. Job Profile: -International Voice Support Education: -12th to Any Graduate **Salary**: -20k CTC Male/Female Age: -18 to 32 years Rotational Night Shifts Cab Facility Will be provided. Note: -Execellent English Communication Skills Required **Job Types**: Full-time,...

  • Voice Process International

    4 days ago

    Chandigarh, Chandigarh, India Shell Consultancy Full time

    **Job Title**: Inbound Voice - Analyst (US Voice Process) **Location**: Chandigarh **Job Type**: Full-time, Rotational Shifts **Job Summary**: As a **Customer Care Executive** for the **Inbound US Voice Process** with a focus on **Sales and Upselling**, you will be responsible for providing exceptional customer service to US-based customers, answering...

  • International Voice Process

    1 day ago

    Chandigarh, Chandigarh, India Imark infotech Pvt ltd Full time

    HEY Greetings of the day IMark Infotech is looking for below mentioned profiles - Job Profile - Technical Analyst Experience Required - 2-5 Yrs Salary - 40k Location - Chandigarh IT Park Regards, Shally **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Morning...

  • International Voice Process

    4 days ago

    Chandigarh, Chandigarh, India Aprailic Full time

    We are hiring for voice process in IT PARK location Perks: **Salary**: ₹23,000 per month Work Schedule: 5 days working, rotational shifts, and rotational week offs Cab Facility: Available Interview Preparation: Our team will be available on-site to assist you with preparation Eligibility Criteria: Must be fluent in English (spoken and...

  • International Voice Process

    2 weeks ago

    Chandigarh, India QWEEN NETWORK LLP Full time

    **This is a Work from Home Opportunity **. Job Type - Full Time Work Reporting Location : Chandigarh, Mohali residents only. Process - International Voice process Shifts - Rotational shift & rotational week off Experience : Both Fresher & Experience applicable. Compensation for International Voice Process: ₹ 200000 - 300000 L.P.A. plus benefits (...

  • Voice Process Cce

    1 week ago

    Chandigarh, Chandigarh, India S and S Enterprises Full time

    For Technical Customer support analyst for an MNC - US Telecom process *Outbound / Inbound - Voice *Salary: 23k in hand plus 9k quarterly bonus. Male/Female Both can Apply Fresher & Experienced Both Can Apply Qualification: Graduate Shift: Night shifts - Cabs available 5 Days working (Work from Office Only) *International Voice Contact no :...

  • International Voice Process

    4 days ago

    Chandigarh, Chandigarh, India Imark infotech Pvt ltd Full time

    HEY Greetings of the day !! About **IMark Infotech Company !!** iMark Infotech Pvt. Ltd, DLF IT Park, IT Park Chandigarh. We are pleased to share details about our organisation and introduce us as one of the leading MNC based out of USA by the name of **Silicon Beach Digital,** California & India by the name of **iMark Infotech Pvt. Ltd**., Chandigarh...

  • Customer Service

    1 week ago

    Chandigarh, India NextGenTalent Full time

    **Role - Customer Service Associate (International Voice Operation)** **Responsibilities** - Review customer service notes - Check status of services on account in diagnostic tools - Take appropriate steps to resolve customer's problems - Troubleshoot technical issues related to customer’s services - Communicate effectively and close the loop with clients...

  • Customer Service

    4 days ago

    Chandigarh, India NextGenTalent Full time

    This is 5 days working with 24*7 process., so shifts will be rotational in nature. Apart from salary, there will be performance linked incentives. **Role - Customer Service Associate (Domestic/International) for both voice and chat process** **Responsibilities** - Take appropriate steps to resolve customer's problems - Communicate effectively and close...