Housekeeping Desk Attendant

2 weeks ago

Salem, India GRAND ESTANCIA Full time

Good knowledge in handling guest requests.
- Good knowledge of Housekeeping operations.
- Responsible for Departmental keys and guest room master cards.
- Responsible for all calls coming to the Desk and to convey the right message to the right person.
- Maintaining records related to day to day operations of Housekeeping.
- Follow up with concerned departments in case of guest requests/ complaints.
- Updating the Housekeeping data board with information like VIP inhouse, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
- Allocate work for each staff according to point system / work load for the day.
- Should have a good telephone etiquette.
- Make the relevant room status changes on the software as per the instruction given by floor supervisors.
- Prepare the room discrepancy list for Front office.
- Prepare the Min BAR consumption list.
- Post mini bar and laundry charges to the respective guest folios.
- Prepare monthly sales report for Minibar, Laundry, dry cleaning and any other miscellaneous sales.
- Prepare the missing / broken item register.
- Handle the lost and found procedures and all enquiry.
- Maintaining the I need it now cupboard.
- Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
- Coordinate with Engineering / Maintenance department for room maintenance issues.
- Coordinate with the Front office department.
- Should have complete information related all the rooms in the hotel.
- Should have information of every staff, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, poolside, SPA, etc.
- Give proper handover to the next shift and mention all responsibilities in detail to the next shift staff before leaving.
- Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

**Speak with the employer**
+91 7708977734

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