Service Delivery Professional

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

The purpose of the role is to bring real value in finding and adapting ways to protect and support our people, customers & communities. Planning and managing the delivery of security projects within defined financial targets and timelines. Excellent communication skills for Client, Sr. Leadership team and Stakeholder Management.

**You'll have the following responsibilities**

**Project **Management**
- Planning, implementation and monitoring & control of project as per defined project scope, goals and deliverables
- Breaking down scope into low level tasks based on the inputs from client, project technical teams and other external stakeholders
- Implement, lead and manage changes necessary to meet project outputs
- Create and monitor project schedule and timeline in discussion with client and ensuring all stakeholder are agreed to the defined schedule
- Identify and highlight project risks, issues and mitigation plans to stakeholders for project success
- Ensuring the delivery of service quality and identifying and covering gaps to meet defined quality measures
- Assisting Senior project managers on the large and complex project requirements

**Technical Knowledge**
- Strong technical knowledge of security products.
- Strong understanding of Complex Network & Security Architecture, Security Products and Security Solutions
- Knowledge of Cloud Solutions, Firewall, IDS/IPS, EDR, SIEM/DDOS and NAC etc
- Lead technical discussion with TD on proposed solution and ensuring that the proposed solution is in-line with customer’s expectations

**Stakeholder Management**
- Prepare management and timesheet reports for monitoring project progress
- Leading meetings to gather project information from multiple stakeholders and bringing everyone on the same platform

**You'll have the following skills & experience**

**Key stakeholders**:

- BT Security teams and leads
- Protect BT Stakeholders
- Global Cyber Ops Leads
- Customers
- CISO/Information Security Officers of Cusomers

**Technical Capabilities**:

- Firewall Solution
- Palo Alto
- Cisco ASA
- Fortinet
- Checkpoint
- Juniper
- EDR Solution
- Crowdstrike
- Symantec
- MacAfee
- FireEye
- Cloud Compute
- Azure
- AWS
- NAC
- ForeScout

**Key Certifications**:

- Project Management: PMP, Prince2 Agile, ITIL, MSP, CSM

Technical: CCNA, CCNP, MCSE, AWS, Azure

**Benefits**
- _As per IJP guidelines_

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply**

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