Customer Support Associate
2 weeks ago
B2 or above fluency in both written and verbal communication in English and Italian language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Strong prioritization and time management skills.
- Ready to work in 24/7 support model.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
The AbeBooks Customer Support Team operates with multiple sites across the globe, in five languages: English, German, Spanish, Italian and French.
Key job responsibilities
- Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
- Escalate internal and external issues when necessary through the appropriate channels.
- Actively seek solutions to simplify processes and improve the customer experience
A day in the life
- B2 or above fluency in both written and verbal communication in English and Italian language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Strong prioritization and time management skills.
About the team
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.
- Experience troubleshooting with customers
- Experience in training, coaching or mentoring
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