Customer Success Associate

2 days ago

Gurgaon, India INTINERI INFOSOL PVT LTD Full time

**we are hiring for the profile of CUSTOMER SUCCESS ASSOCIATE JOB DESCRIPTION**

**Job Function***:
Operations

**Experience***:
6 months Exp or Fresher

**Job Type***:
Full Time

**Position Title***:
Customer Success Associate

**Industry***:
CRM/Call Centers/BPO/ITES

**Location***:
Gurgaon, India

**Salary***:
As per Industry standards

**Education***:
Graduates

**Working days**
:
6 days

Shifts
:
9hrs

**PURPOSE OF POSITION**

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Understanding Handling. of Inbound Call
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Eligibility-**
- Average English Communication.
- Immediate Joiners only.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)

**WORK CULTURE-**
- 6 days a week with 1 rotational off
- Day shift (9-9) any 9 hours shift

**Salary**: ₹16,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9205033128

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