Guest Relations Executive

7 days ago

Kochi, India OceanAir Travels Full time

**Responsibilities and Duties**
- Persons who have experience in leading a team are added advantage.
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to the concerned team when needed
- Provide information about amenities, areas, venues and promote services
- Offer assistance with certain tasks like confirming travel arrangements, taking messages etc.
- Updating the booking in the booking software.
- Escalate any issues regarding the bookings to Team lead or Manager.
- Reconfirmation of tours and cross verifying
- Bookings of tour attractions in Dubai or Egypt.

**Required Experience and Qualifications**
- A customer-oriented and professional attitude
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Previous experience as a Guest Relations Executive in the Hospitality industry
- A diploma or BSc/BA in Hospitality, travel & tourism Management is preferred

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹20,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work in Tourism Industry: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9497266932

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