Voice Process Executive(Telugu/ Kannada)

1 week ago

Koramangala Bengaluru Karnataka, India Credvent Full time

**Key Responsibilities**:

- Handle customer inquiries and complaints via phone in Telugu or Kannada.
- Provide accurate information and assist customers with their issues.
- Maintain a high level of professionalism and empathy in every interaction.
- Document and track customer interactions and resolutions in the CRM system.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Meet or exceed performance targets, including call resolution and customer satisfaction metrics.

**Requirements**:

- Proficiency in Telugu or Kannada (spoken) is essential.
- Previous experience in a voice process or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic computer skills and familiarity with CRM software.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹21,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Kannada (preferred)
- Telugu (preferred)

Work Location: In person

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