Operation Officer

1 day ago


Ernakulam, India Milestone Career Planner Full time

Job Title: Operations Officer

Job Summary:
As an Operations Officer at our travel company, you will play a pivotal role in ensuring the smooth functioning of day-to-day operations. Your primary responsibility will be to oversee various operational aspects to guarantee exceptional service delivery, logístical efficiency, and regulatory compliance within the travel industry.

**Responsibilities**:
Operational Oversight: Manage and monitor all operational activities to maintain high-quality standards and efficiency in service delivery.

Logistics Management: Coordinate logistics, including transportation, accommodation, and tour arrangements, ensuring seamless travel experiences for clients.

Vendor Coordination: Establish and maintain relationships with vendors, negotiate contracts, and manage partnerships to optimize service offerings and costs.

Regulatory Compliance: Stay updated with travel regulations, licenses, and permits, ensuring strict adherence to industry standards and legal requirements.

Budget Monitoring: Assist in creating and managing budgets, track expenses, and implement cost-saving strategies without compromising quality.

Customer Service Enhancement: Collaborate with customer service teams to identify areas for improvement, implement solutions, and ensure a superior customer experience.

Risk Management: Identify potential risks and develop contingency plans to mitigate operational disruptions or emergencies.

Team Collaboration: Work closely with cross-functional teams such as marketing, sales, and finance to align operational strategies with company goals.

Reporting: Prepare regular reports on operational performance, key metrics, and recommendations for improvements.

**Requirements**:
Bachelor’s degree in Business Administration, Hospitality, or a related field. Relevant experience may be considered in lieu of formal education.

Proven experience (X years) in operations management, preferably within the travel industry.

In-depth knowledge of travel regulations, industry standards, and best practices.

Strong organizational and multitasking abilities with exceptional attention to detail.

Excellent communication, negotiation, and problem-solving skills.

Proficiency in relevant software and tools for operations management.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

**Benefits**:
Competitive salary commensurate with experience.

Health insurance, retirement plans, and other benefits.

Opportunities for professional development and growth within the company.

**Salary**: ₹15.00 - ₹25.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)

Work Location: In person


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