Global Banking- Client and Onboarding Services- Associate

**JOB DESCRIPTION**
The Global Banking Client and Onboarding (COS) services group is responsible for supporting treasury product Implementations team through review, validation, approval & storing of account opening as well as product related documents.

As an Associate in the Client and Onboarding Services team you will work closely with the Implementation Consultants / International Onboarding Leads / Clients and be responsible for coordinating all aspects related to product implementation related activities.

Job Responsibilities:

- Manage people and resources effectively, including people development, attrition, pipeline/skills monitoring, and training programs for the team.
- Establish clear expectations by setting timelines and managing documentation requirements and cycle time expectations.
- Leverage strong experience in organizational change and business controls management; proficiency in Change Management/Controls is advantageous.
- Exhibit excellent listening skills and provide simple, clear, and customer-centric business writing.
- Demonstrate the ability to build, maintain, and navigate the organization using formal and informal networking skills.
- Identify gaps and exceptions, recommending possible solutions in processes and procedures.
- Take total ownership of stakeholder engagement with a strong focus on client satisfaction.
- Demonstrate creative problem-solving and solid judgment/decision-making skills and lead coordinating strategic business initiatives

Required qualifications, capabilities and skills:

- Minimum 8 years of functional experience in end to end banking and financial services industry, should also include experience in managing Client Service, Operations Sales, Portfolio Management or Implementation functions.
- Exceptional verbal and written communications skills.
- Strong interpersonal and relationship building skills.
- Knowledge of Microsoft Suite of products.
- Demonstrated ability to build, maintain and navigate the organization using formal/informal networking skills.
- Behavioral skills, Thought Leadership, Problem solving and time management.

Preferred qualifications, capabilities and skills
- Knowledge of financial services functions, banking treasury products and awareness of regulatory and compliance environments.
- Knowledge of Tableau, Qliksense, dashboards and other reporting tools.
- Proficiency leveraging SharePoint for collaboration and workflow purposes.
- Industry certifications (CTP, PMI)
- Cash Management and Treasury Services product experience and knowledge would be added advantage

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.