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Client Services Associate

3 weeks ago

Bengaluru Karnataka, India JPMorganChase Full time

**JOB DESCRIPTION**
- You are a strategic thinker passionate about driving solutions in Client Services. You have found the right team.

As a Client Services Associate in the Prime Prematching team, you will support unmatched or failed trades for clients trading across markets. You will ensure efficient execution of Pre-matching and Fails management activities while collaborating with various internal and external counterparts. Your role involves maintaining stringent controls in daily trade matching activities across diverse markets.

**Job responsibilities**:

- Process all BAU related activities (Pre-matching) in accordance with agreed SLA.
- Agree on all PO’s with counterparties in a timely manner.
- Follow up on all high-value trades thoroughly and escalate appropriately.
- Prioritize trades while considering CSDR penalties.
- Prepare client-specific reports and distribute them among key stakeholders.
- Escalate any exceptions involving deviation from SOPs or inability to process work within stipulated Turnaround Time to Functional Leads/Managers/VP immediately upon identification.
- Collaborate with Middle offices to increase STP rate for clients.

**Required qualifications, skills and capabilities**:

- Banking experience of 7 years.
- At least 2 years’ experience in Pre-matching, Settlements, and Fails management.
- Excellent communication skills, both written and verbal.
- Strong control mindset.

**Preferred qualifications, skills and capabilities**:

- Ability to coordinate and collaborate with stakeholders across the globe.
- Deliver strategic solutions for the client.
- Act as the SME within the team and provide guidance and training to FTCs.
- Perform root cause analyses on new/recurring issues or control gaps.t.

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.