Process Trainer

3 days ago

Gurgaon, India Teleperformance Global Service Pvt. Ltd. Full time

**Role : P**rocess **T**raining

**Experience**: 2+ **Y*ears **I**nto **P**rocess **T**raining **E*xperience
**Industry**:B*anking **E**xperience **P*referred
**Notice Period**: 0-15 **D**ays*
**Package**:U*p-**T*o 6LPA
**Shift**:US** **S*hift **T*imings
**Work Location**:G**urgaon
- Graduate with excellent spoken and written English.
- At least 2yrs work experience in Training in a similar environment (preferably servicing US customers)
- Excellent communication and presentation skills
- Good command over English and ability to train on language skills
- Ability to build rapport with key stakeholders - internally and externally
- Exceptional reporting and analysis skills
- Strong analytical, conceptual and problem-solving abilities required
- Ability to work in a fast-paced environment with mínimal supervision
- Self motivated team player with high energy levels and passion for training
- Feedback skills to inspire Agents to improve performance
- Leadership, conflict management and problem solving qualities
- Go-getter attitude with multitasking capability
- Open to work in rotational shifts
- Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
- Provide inputs for training to assist reducing the learning curve of new hires
- Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
- Conduct Product Knowledge Tests on a periodic basis and publish results
- Develop Training Planner for the year based on the Training Needs Assessment.
- Deliver relevant training program under specified timelines
- Ensure individual and organization wide training needs are fulfilled
- Coordinate with Operations for successful implementation of training modules
- Closely track progress and maintain records of all training activities.
- Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
- To play an active role in training the Trainers Creating reports and training dashboards for client and stakeholders.

Please share

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹50,000.00 - ₹600,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift
- US shift

Application Question(s):

- Do you have experience into banking domain?
- How many years of total experience?

**Education**:

- Bachelor's (required)

**Experience**:

- Process Trainer: 2 years (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 6303427962

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