Customer Support

2 days ago

Bengaluru Karnataka, India 10x Growth Accelerator Full time

**Job Title**:
Customer Support Executive - Voice Process (Fraud Risk Management)
**Department**: Flipkart - Fraud Risk Management (FRM)

**Job Location**:
Work from Office

**Job Type**:
Full-Time | 6 Days Working | Rotational Week Off

**Shift Timings**:

- _Day rotational shifts_

**Qualification**:

- Any Graduate

**Language Requirements**:

- Fluency in **English** is mandatory
- **Hindi** is compulsory
- Good communication skills are essential

**Assessment Criteria**:

- **Versant Level 4** (voice assessment)

**Responsibilities**:

- Handle inbound and outbound customer calls related to fraud risk management
- Verify suspicious activities or transactions reported on customer accounts
- Record and document customer interactions accurately in the system
- Provide timely and effective resolutions to customer issues
- Escalate unresolved or complex issues to the appropriate department
- Follow standard operating procedures and ensure compliance with Flipkart’s fraud policies

**Key Skills**:

- Excellent verbal communication
- Customer-centric attitude
- Ability to manage stressful situations calmly
- Fast learner and adaptable to process changes
- Basic computer skills

**Additional Details**:

- 100+ openings
- Immediate joiners preferred

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Language**:

- Hindi (required)
- English (required)

**Location**:

- Bangalore, Karnataka (required)

Work Location: In person

**Speak with the employer**
+91 6370721310

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