Know Your Customer

**JOB DESCRIPTION**
The KYC Client Data Manager must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. You should be proactively and strategically improving processes to ensure team members are high performing and meeting the firm wide quality standard.

You will work closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer (KYC) lifecycle. This includes functions such as data collection, completion of the KYC profile, client screening, English language research, comparing and analyzing client profiles across all lines of business and quality assurance. You will be responsible to ascertain that all KYC and AML policies are adhered to and conducting reviews of client’s KYC documentation stored in internal repositories and publicly available information. You will be required to perform the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business. The team will also produce metrics around the work they perform

**Responsibilities**:

- Understanding and implementation of KYC standards, guidelines, policies, and procedures
- Selection, performance management, and overall development of employees within their assigned team
- Conducts analysis of daily/monthly metrics to track performance of individual team members over a time to evaluate performance, learning, and capability
- Effectively address any issues that might be escalated by either internal or external customers
- Focus on Process improvements and implement process changes as necessary
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
- Managing priorities across the wider function

**Required Qualifications, Capabilities, and skills**
- Bachelor’s Degree or Graduate Degree
- 9+years’ experience in the Financial Services industry with a demonstrated track-record of delivery with relevant experience in AML,KYC and compliance
- Experience with leading a new team with limited Subject Matter Expertise
- Outstanding client management, partnership building, leadership, and direct experience of dealing with multiple stakeholders at one time. Ability to identify risks and issues and successfully navigate through to solutions
- Computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
- Foster and champion High Performance Culture where people are empowered
- Develop and lead a team that is responsive to dynamic organizational and operational change

“JPMorgan Chase is an equal opportunity and affirmative action employer of Disability/Veteran.”

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.