Customer Service Officer/ Executive

**Duties And Responsibilities**

Include the following. Other duties may be assigned.
- Provide unparalleled customer service and enrichment to the HID customer centricity.
- Independent handle customized PO/RMA end to end process as per appointed regions.
- Listening attentively and respond to customer needs, reaching agreement about their issue and driving it to a best resolution
- Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach
- Educate customers about product support options and other resources
- Communicate effectively with team members, customers, and other partners
- Analyze transactions, corrects records, and adjusts errors as needed
- Conduct orientation to internal/external customer.
- Preparing reports and analysis support the Global Initiatives execution in APAC.
- ISO facilitator for the APAC CS team.
- Support New product launch, EOL from Customer Service prospective.
- Other duties assigned according to business process needs.

**What we appreciate about your background**:
**Qualifications**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong experience on problem solving within internal / external customers.

**Education And/or Experience**
- Degree Holder, minimum of 3+ years of relevant work experience
- Able to work independent and drive initiatives to support Team and Global strategy.

**Language Skills**
- Ability to effectively communicate in English verbally and in writing.
- Ability to read and interpret technical journals, specifications, international technical standards, etc.

**Computer Skills**
- ERP experience preferable.

**Work Environment**
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee works primarily in an office environment, with in a well-ventilated area, and is exposed to moderate noise levels.

**Customer Expectations**
- Disposition to lean into customers’ needs and pain points

**Work Requirements**
- Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
- Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
- Must be legally eligible to work in the country in which you are hired.

**Who you are as a Team Member**:

- Exceptional communication skills, both written and verbal.
- Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary.
- Good interpersonal skills, willingness to learn and continue to grow professionally.
- Strong team player and ability to work well with others.
- You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences an

**Why apply?**
- Empowerment : You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
- Innovation: You embrace challenges and want to drive ambitious change.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

**We make it easier for people to get where they want to go**

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass)