Avp-scrum Master

**Job Description**:
**Role Summary/Purpose**:
The AVP - Scrum Master will be responsible for leading multiple Scrum/Kanban teams executing on development for Strategic Initiatives supporting Global Operations Initiatives & Technologies. This role is responsible for collaborating with Agile team members including the product owner, engineering teams, business stakeholders & ART leadership with the goal of leading innovative solutions to production as per the Digital First prioritized initiatives.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

**Essential Responsibilities**:

- Work with business teams to shape business requirements and provide ongoing communication through project execution.
- Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities.
- Assisting product owner to create roadmaps and their dissemination to the team(s), while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time.
- Communicate and facilitate effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives).
- Well versed in all Scrum/SAFe ceremonies: Daily Standups, Backlog maintenance and Grooming, Sprint Planning and Review, Release Planning, Demos & Retrospectives, Scrum-of-Scrums, Inspect and Adapt event, and PI Planning.
- Manage Sprints - keeping order, process, delivery, priorities accurate and on time
- Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions
- Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines.
- Advocate for autonomous, self-organizing, empowered, and continuously improving teams
- Continuously strives to coach team and product owner to deliver higher customer satisfaction, improved velocity and delivery predictability, better system performance and enhanced ability to innovate, scale, and meet compliance requirements.
- Lead in production support prioritization with key stakeholders and identify and pursue improvements.
- Perform other duties and/or special projects as assigned
- Facilitate regular meetings with all relevant stake holders and project team to discuss/share status and to track progress & health of the project.

**Qualifications/Requirements**:

- Bachelor’s degree with 6+ years of total experience in Information technology, or in lieu of a degree 8+ years of total experience in Information technology
- Minimum 5+ years of experience in leading multiple Agile teams in SAFe (Scaled Agile Framework) is required.
- Experience in leading multiple Scrum Teams that involve Cross functional team members
- Excellent knowledge on Agile methodologies and practices
- Ability to build & maintain relationships & partnerships with key stakeholders.
- Excellent verbal, written, and communication skills. Should be able to communicate effectively to varied audiences changing style and format depending on stakeholder needs.
- Proven leadership and effective decision-making capabilities
- Demonstrated experience in conflict resolution
- Ability to monitor and manage critical path elements of consolidated projects & programs Contact Center Technology project management experience
- For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
- Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (First Formal/Final Formal, PIP)
- Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
- Level 8+ employees can apply

**Desired Characteristics**:

- CSM Certified
- SAFe Certified
- Experience managing offshore resources, organizing and motivate large cross-functional teams.
- Experience managing projects in large banking and financial services companies
- Strong business acumen and superior decision-making skills.
- Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.
- Strong cross-functional team player with the ability to work seamlessly across a matrix organization.
- Creativity, enthusiasm and energy with a strong customer "can do" attitude an