Associate

Gurugram, India
- DOP
- 3071298

**Job Description**:
**Associate**

**Job Information**

**Job Title**

Associate

**Org Role**

**Business Unit**

India Human Captial Management (HCM)

**Service Delivery Model (SDM)**

9 - Workforce Adminstration (WFA) & talent ; 10 - Payroll

**Org Level**

AA ( Entry)

**Scope**

**Summary**

The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.

**Responsibilities**
- Acquire process knowledge from SME (Internal/Client) & be process certified.
- Participate and successfully complete role related training programs.
- Responsible for appropriately managing assigned tasks
- Responsible for processing transactions of low complexity.
- Ensure consistent productivity & accuracy as per team requirements.
- Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
- Provide prompt responses to queries from Internal or External stakeholders
- Follow Data Privacy and Code of Conduct standards
- Ensure compliance to Time Recording guidelines
- Adherence to floor policies, team schedule and leave plans.

**Requirements**:
**Competencies**

**Passion for results**:

- Be committed to perform the job to the highest possible standard

**Client Centricity**:

- Ask questions and show keenness to understand client perspective
- Meet timelines with mínimal or no escalation
- Demonstrate responsiveness to client needs and requests

**Effective Communication**:

- Listen intently and ask questions to clarify understanding
- Understand given data and structure further communication based on the understanding

**Collaborative Working**:

- Work well with colleagues from different parts of the organization.
- Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.

**Problem Solving & Decision Making**:

- Seek and analyze data and information pertaining to the issue at hand
- Display a sense of urgency in accomplishing goals and takes actions to ensure results.

**Learning Agility**:

- Demonstrate eagerness to learn on the job
- Seek necessary help to deliver results in new and ambiguous situations

**Execution Excellence**:

- Clearly understand work expectations & prioritize critical activities

**Education & Skills**
- Bachelor’s Degree (preferably Commerce/Accounting)
- Work experience of 0-24 months
- Good written & verbal (English) communication skills
- Typing Speed of minimum 25 WPM & 90% Accuracy

**Work Conditions**
- Flexibility to work 24*7 shift timings
- Occasional extended work hours to meet business needs
- Mobility across client teams
- Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.