Customer Service Associate

4 days ago

Amravati, India Skyway Book1Trip LLP Full time

**Key Responsibilities**:

- Assist customers with product/service information and resolve complaints efficiently
- Maintain accurate records of interactions and follow up on unresolved queries
- Troubleshoot and resolve basic technical or service-related issues
- Escalate complex issues to appropriate teams when required
- Build and maintain positive relationships with customers to improve retention and satisfaction
- Identify common queries or problems and suggest process improvements

**Skills & Requirements**:

- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-centric attitude
- Patience, empathy, and the ability to handle challenging customers professionally
- Ability to work in a team as well as independently
- Basic computer proficiency and familiarity with CRM tools
- Prior customer service experience is a plus, but freshers are also welcome

**Qualification**:

- High school diploma or equivalent (Graduation preferred)
- Fluency in English; additional regional language is an advantage

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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